Finally! You have picked a mattress retailer, discovered the mattress you want, and you believe you received a fabulous value. The mattress comes at your door and to your surprise, it really is not even remotely what you requested. Not only that, but it is got stains all over it. You phone the mattress retailer and they tell you that your mattress was out of inventory and so they sent you this mattress as a substitute (with no telling you!